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Things
you need to know about hosting.
Transferring files
How do I get to my files on your server?
I need another login to allow
internet users to download files via ftp. Can
you issue me another ftp login with permissions?
How do I set or change the
permissions for my account at Dynamic?
Where should I install files
on Dynamic Concept's Servers?
Web Stats
How is bandwidth calculated on my bill?
How can I see a visual representation
of the traffic on my site?
How can I check traffic statistics
via RAW logs?
Domains
How do I register a domain?
How do I transfer a domain?
How do I renew a domain?
How do I change the WHOIS information for my domain?
Miscellaneous
My site is slow! What's going on?
How to test your connection before calling Dynamic.
Do you have a resellers program
for ProStores, for hosting?
How do I get an SSL or secure
site?
When can I change equipment
for co-located servers?
How do I contact technical
support?
How do I get to my files to or from Dynamic's server?
There are several ways to send and receive files to our servers. To transfer files you need a program that handles File Transfer Protocol (FTP). There are several programs that are dedicated to FTP such as SmartFTP and WS FTP. Web Development software such as Dreamweaver also enable you to FTP files to and from a server. Each of these programs has detailed instructions on connecting to a remote server using the login and password that we provide.
You can even connect to an FTP site using Windows. Click here to read the instructions on Microsoft's website.
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I need another login
to allow internet users to download files via
FTP. Can you issue me another FTP login with
permissions?
No, we do not issue more than one FTP user
per hosting account. If you desire a customizable
solution for your hosting needs, please check
out our dedicated
hosting packages.
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How do I set or change
the permissions for my account at Dynamic?
Make sure that the file or folder you are
trying to modify is read/writeable. Many FTP
programs like FileZilla
allow you to change or set file and folder attributes.
If you need permissions changed for a file or
folder please submit a support
desk ticket.
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Where should I install
files on Dynamic Concept's Servers?
The root directory should contain your HTML
files.
The CGI-BIN directory should contain your CGI-BIN
files or scripts.
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How is bandwidth calculated on my bill?
Dynamic monitor's bandwidth usage by each client to ensure your activity is normal and to guarantee that sufficient bandwidth is available when you need it. We measure and bill for bandwidth using a method called the 95th percentile, which is the highest sustained amount of traffic, after the peak utilization of 5% is removed from the throughput over the month. It basically allows high usage for brief periods of time without financial penalty.
Like utility bills, bandwidth usage can increase suddenly without notice. We try to alert you when your bandwidth levels increase substantially, so you can either make adjustments or let us know if there is a problem that might be causing the activity. Bandwidth statistics can be viewed at anytime showing daily, monthly and annual activity. You may view these reports at http://bandwidth.dynamic.net or in the Client Login section of www.dynamic.com.
Bandwidth is priced using one of two methods – Burstable or Sustained. The Burstable method charges you for your exact usage and has no quantity commitment. The Sustained method charges a lower price per unit, but you are charged for a specific amount of bandwidth even if you actually use less. We charge a lower price for these commitments as it allows us to commit to our providers. Burstable costs more because we have to maintain sufficient excess bandwidth to meet the needs of all of our customers.
To manage your bandwidth costs, it is best to purchase sustained bandwidth in advance based on the historical 95% percentile reports to match your business / site growth. Conversely, burstable bandwidth is more expensive as it is charged after the activity has taken place. For example, if you purchase 500Kbps (five hundred thousand bits per second) of sustained bandwidth the cost is $150.00 dollars a month. For the same amount of bandwidth purchased after the activity took place is classified as "burstable" and charged at $.50 per kb/s = $250.00, a variance of $100.00.
| Tier Sustained Bandwidth Rates |
| 5 to 4 MB of Sustained |
$250.00 per MB |
| 3 to 1 MB of Sustained |
$300.00 per MB |
| 500 kb/s of Sustained |
$150.00 per kb/s |
| Tier Sustained Bandwidth Rates |
| 5 to 4 MB of Sustained |
If you anticipate increase use of bandwidth, please contact us so that we can move your account/server to the next sustained tier and avoid bustable bandwidth rates. When sustained bandwidth usage is noted for two (2) or more consecutive months, we will automatically advance your account to the next higher plan level and bill accordingly.
We value your business and hope we make it easy to take advantage of technology in order to make a better decision in growing your Internet business.
How can I see a
visual representation of the traffic on my site?
Included with every web
site is "AWStats", a custom web site
traffic analysis tools that lets you see how
many visitors have passed through your site
and what web pages they have visited. You can
even learn what country they came from and the
type of web browser they were using!
Awstats is updating hourly
for all reports. to view a certain domain, simply
browse to the following address, replacing domain.com
with the site you wish to view reports for.
https://reports.dynamic.net/cgi-bin/awstats.pl?config=domain.com
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How can I check
statistics via RAW logs?
Your RAW logs contain detailed information
about who accessed your website, when they accessed
it, and what they viewed. The log itself
is in ASCII format, comma delimited.
On UNIX servers and NT servers, you will find
your logs under the directory "logs." If you
need more statistics than are already logged
for your site please contact our submit a support
desk ticket.
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How do I register
a domain?
First you need to know that the name you want
to use for your domain isn't being used by someone
else. Go
here and type in your desired domain name.
If your desired domain is already in use try
using a .net or .org extension instead of .com.
If your desired domain name is available submit
a request through our consultation
form to register it.
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How do I transfer
a domain?
Please fill out a support
desk ticket and a technical advisor will
contact you to work out the details of transfering
your domain.
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How do I renew
a domain?
If you have your domain registered with us
simply log in and fill out a support
desk ticket. Let us know which domain you
would like to renew and for how many years you
would like to renew for.
If you have your domain registered with another
registrar you'll have to go to their homepage.
Some will allow you to renew your domain by
simply providing your credit card details. Others
require you to log in to make changes.
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How do I change the WHOIS information for my domain?
In order to change the DNS information for your domains, you will need to login with our domain registrar, Tucows. We can have the registrar email your domain login to the administrative contact for the domain so it is important for this information to stay current. Use the domain authentication information that is sent to you to login here: https://manage.opensrs.net/
If you don't have the domain login and no longer have access to the email address listed as the administrative contact you will need a new login. In order to get the login for your domains you will need to go through the registrar’s authentication process at this site:
http://www.adminchange.com
On the site click the link that says, “All other Admin Change requests please click here.” This will take you to a form which you will need to fill in with the administrator’s information, print, and fax to the registrar with the required identification. Once the registrar has verified the identification, it will send a login for the domain.
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Do you have a resellers
program for ProStores or hosting?
Yes! Please request a free consultation
for further information.
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How do I get an
SSL or secure site?
We offer several types of SSL Server Certificates
to ensure the appropriate level of secure communications
between you and your clients. All of our certificates
are issued by the world's second largest digital
certificate provider: GeoTrust.
The certificates provided are:
- QuickSSLŽ
- QuickSSLŽ Premium
- True BusinessIDŽ
- True BusinessIDŽ Wildcard
Descriptions of these can be found at: http://www.geotrust.com/web_security/index.htm
For more information on which of these services
is right for you please request a free consultation.
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When can I change
equipment for co-located servers?
You can come in whenever is convenient to change
out equipment, however we ask that you make
an appointment 24 hours in advance so that we
can get the proper paperwork ready.
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My site is slow! What's going on?
There may be some problems in the network connection between your computer and the servers here. To test this can you do two things on your end.
- First open a command prompt (in Windows click 'Start', select 'Run', type 'cmd', and click 'OK'). At the command prompt enter, "pathping yourdomain.com". This will take a minute or so to show the hops that the data takes and compute the route statistics. Once the trace is complete copy the output by right clicking the command window, selecting 'Mark', selecting the output text, and then right clicking again and selecting 'Copy'. Paste that output into your support ticket to us.
- Second open your web browser and go to http://myipaddress.com. This will tell you your computer's IP address so that we can perform a similar trace back to your office.
These two traces should help us determine where the lag is occurring.
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How to test your connection before calling Dynamic.
There are a number of tools you can use to test network connectivity. Here are three of them.
Traceroute is a method of tracing hops or computers between you and the networked computer you are trying to reach.
Ping is a basic Internet program that lets you verify that a particular Internet address exists and can accept requests. The verb ping means the act of using the ping utility or command. Ping is used diagnostically to ensure that a host computer you are trying to reach is actually operating.
Pathping is a network utility supplied in Windows NT, Windows 2000 and Windows XP. It combines the functionality of Ping with that of Traceroute (in Windows: tracert), by providing details of the path between two hosts and Ping-like statistics for each node in the path based on samples taken over a time period, depending on how many nodes are between the start and end host.
This site has useful tools such as ping and traceroute.
http://www.dnsstuff.com/
You can traceroute from servers all over the world, not just one location. Here are a list of traceroute servers you can use.
http://traceroute.org/
You can also test from your office network or computer in Windows.
- Start -> run -> type ‘cmd’
- In the command prompt type ‘ping www.yourdomain.com’
- To traceroute type ‘tracert www.yourdomain.com’
- To pathping type ‘pathping www.yourdomain.com’
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How do I contact technical
support?
Our support engineers are ready to provide
support when you need it most via phone, FAX,
e-mail or by using our support ticketing system.
Ask for support, and have the information about
your account and technical issue ready.
- Phone: Our phone number is (949)
215-1200.
- FAX: Our fax number is (949) 215-1234
- Web: Open a support ticket at our
online help desk and
"log a ticket". This is the best
method for submitting a support request and
will automatically notify our support staff
by emaill. Register
here.
Always include a complete description of your
problem or question, and contact information
for yourself so we can respond to your problem
in the fastest manner possible!
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