| Things
you need to know about Email
I forgot my user account
login, can you retrieve it for me?
Why can't I send/receive
email?
What is the general email
client configuration for Dynamic Mail?
How do I configure
Microsoft Outlook?
How do I configure Outlook
Express?
How do I access my mail
when I am on the road?
How do I manually add
user accounts?
I forgot my user
account login, can you retrieve it for me?
No, we do not retrieve lost passwords for
user accounts. The only account that we have
control over is admin@domain.com. You can change
a user's password by logging into http://mail.dynamic.net
and going to the drop-down menu labeled "Options
and Styles" and choosing "User Administration".
There you should be able to select the user
and change its password.
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Why can't I send/receive
email?
There are many possible reasons why email messages
are not getting through. The first thing you
should do is ensure that you email client is
configured correctly.
The next thing to do is check if you can still
receive email from your Web
Mail account. If you are able to see your
email there than it means that your account
is sending/receiving mail, but its not getting
to your email client and you should check your
email client documentation for a solution.
If you're email is not showing up online than
please contact us.
To better help us isolate the problem please
be ready to explain at what time and to/from
whom your email is not going.
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What is the general
email client configuration for Dynamic Mail?
- POP3 Server: mail.dynamic.net
- SMTP Server: (Your ISPs SMTP server)
- Login: yourname@yourdomain.com
- Password: Your original password
- POP3 requires authentication
- If you are unable to use your ISP's SMTP
server let us know and we will send you the
address and authentication to our SMTP server.
- If you are using mail.dynamic.net as your
outgoing server, it requires authentication,
and it is the same as your incoming server
authentication.
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- Open the Microsoft Outlook application.
- On the Toolbar go to 'Tools->Email Accounts...'
- In the next window select 'Add a new e-mail
account' is selected and push the 'Next' button
- Select 'POP3' and click 'Next'
- Enter 'Your Name' and 'E-mail Address'.
For 'Incoming mail server (POP3)' enter 'mail.dynamic.net'
- For 'Outgoing mail server (SMTP)' we advise
using your ISP's outgoing mail server to cut
down on the time it takes to send e-mail.
- If this is not possible (e.g. you have
a laptop that uses various ISPs) you can
use smtp.dynamic.net for outgoing mail.
Contact us for the server authentication.
- Enter this info by clicking the 'More
Settings...' button, click the 'Outgoing
Server' tab, check the box that says 'My
outgoing server (SMTP) requires authentication'.
- If you are already using mail.dynamic.net
for outgoing mail then select 'Use same
settings as my incoming mail server'
- Otherwise use the server authentication
that we provided or your ISP's server authentication
and click 'Ok'.
- If your ISP blocks SMTP traffic (e.g. Cox) set SMTP to go over port 587 by clicking the "Advanced" tab and entering 587 for the Outgoing server (SMTP) port number.
- In the window titled 'E-Mail Accounts' under
'Logon Information'. For 'User Name' enter
your email address. For 'Password' enter the
password we provided you as the email administrator,
or the password your email administrator has
provided you with your email address.
- You can click the 'Test Account Settings...'
to make sure you typed everything in correctly.
- Click on 'Next', then 'Finish'
- Click on 'Send/Receive' icon to get your
email listings.
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- Open Outlook Express.
- On the Toolbar go to 'Tools->Accounts',
then select the 'Mail' tab.
- Click On the 'Add' button and select 'Mail'.
- A window titled 'Your Name' will prompt
you for your 'Display Name'. Usually this
is the first and last name of the user. Fill
in the information and proceed to the next
step.
- In the next window titled 'Internet E-Mail
Address', enter the information in the following
format "name@domain.com". Click on 'Next'
to proceed.
- In the window titled 'E-Mail Server Names',
select POP3 as the service type. Then Enter
mail.dynamic.net into the 'Incoming Mail Server'
- For 'Outgoing mail server (SMTP)' we advise
using you ISP's outgoing mail server to cut
down on the time it takes to send e-mail.
- If this is not possible (e.g. you have
a laptop that uses various ISPs) you can
use smtp.dynamic.net for outgoing mail.
Contact us for the server authentication
- In the window titled 'Internet Mail Login',
enter your 'Account Name' in the following
format "name@domain.com". Enter your password
and check the option to 'Remember Password'
so that you won't be prompted for your login
information, else you can uncheck the box.
Proceed to the next step.
- Click on 'Finish'
- If your ISP requires authentication to use
it's outgoing mail server or if you are using
smtp.dynamic.net then in the 'Internet Accounts'
window select the mail service you just added
and click the 'Properties' button
- Click on the 'Servers' tab and check
the 'My server requires authentication'
box
- Click the 'Settings...' button and select
'Log on using' in the next window
- Enter the authentication login and password
provided by your ISP or by us depending
on which server you're using.
- If you're already using mail.dynamic.net
as your outgoing server, the authentication
is the same as the incoming server login.
- Click 'OK' then 'Apply' and close the
'Internet Accounts' window
- If your ISP blocks SMTP traffic (e.g. Cox) set SMTP to go over port 587 by clicking the "Advanced" tab and entering 587 for the Outgoing server (SMTP) port number.
- Click on 'Send and Receive All' Icon to
get your email listings.
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