| Things
you need to know about Enterprise Email
I forgot my user
account login; can you retrieve it for me?
Why can't I send/receive
email?
What is the general
email client configuration for Enterprise E-Mail?
How do I configure
Microsoft Outlook?
How do I configure
Outlook Express?
How do I access my
mail when I am on the road?
How do I manually add
user accounts?
How is mail routed
on your servers?
What's the difference
between POP3 and IMAP?
How can I get shared
calendars and contacts for my IMAP account in
MS Outlook?
I forgot my
user account login; can you retrieve that for
me?
What we can do is update your password, but
we need written verification (FAX or email)
from your site administrator indicating the
new password. If you are your website's administrator
and you need your password we can send that
to the email address we have on file for you.
For this reason it is important to let us know
if you will be changing any contact information.
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Why can't I
send/receive email?
There are many possible reasons why email messages
are not getting through. The first thing you
should do is ensure that you email client is
configured correctly.
The next thing to do is check if you can still
receive email from your Web
Mail account. If you are able to see your
email there than it means that your account
is sending/receiving mail, but its not getting
to your email client and you should check your
email client documentation for a solution.
If you're email is not showing up online, please
contact us. To
better help us isolate the problem please be
ready to explain at what time and to/from whom
your email is not going.
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What is the
general email client configuration for Enterprise
E-Mail?
- Your account passwords will be provided
in our initial e-mail to you.
- POP3/IMAP Server: email.dynamic.net
- Login: account@yourdomain.com
- Password: accountpw
- It is preffered that you use the SMTP server
provided by your Internet Service Provider.
If that is not possible use the following
information.
- SMTP Server: smtp.dynamic.net (port 25 or port 587)
- Login: domainauthuser
- Password: smtpauthpw
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How
do I configure Microsoft Outlook?
- Open the Microsoft Outlook application.
- On the Toolbar go to 'Tools->Email Accounts...'
- In the next window select 'Add a new e-mail
account' is selected and push the 'Next' button
- Select 'IMAP' or 'POP3' (What's
the difference?) and click 'Next'
- Enter 'Your Name' and 'E-mail Address'.
For 'Incoming mail server (IMAP)' enter 'email.dynamic.net'
- For 'Outgoing mail server (SMTP)' we advise
using you ISP's outgoing mail server to cut
down on e-mail routing and speed up message
delivery.
- If this is not possible (e.g. you have
a laptop that uses various ISPs) you can
use smtp.dynamic.net for outgoing mail.
Contact us for the server authentication.
Enter this info by clicking the 'More Settings...'
button, click the 'Outgoing Server' tab,
check the box that says 'My outgoing server
(SMTP) requires authentication', select
'Log on Using',
enter the user name and password that we provide, and click 'OK'.
- If your ISP blocks SMTP traffic (e.g. Cox) set SMTP to go over port 587 by clicking the "Advanced" tab and entering 587 for the Outgoing server (SMTP) port number.
- In the window titled 'E-Mail Accounts' under
'Logon Information'. For 'User Name' enter
your email address. For 'Password' enter the
password we provided you with your email address.
- You can click the 'Test Account Settings...'
to make sure you typed everything in correctly.
- Click on 'Next', then 'Finish'
- Click on 'Send/Receive' icon to get your
email listings.
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How
do I configure Outlook Express?
- Open Outlook Express.
- On the Toolbar go to 'Tools->Accounts',
then select the 'Mail' tab.
- Click On the 'Add' button and select 'Mail'.
- A window titled 'Your Name' will prompt
you for your 'Display Name'. Usually this
is the first and last name of the user. Fill
in the information and proceed to the next
step.
- In the next window titled 'Internet E-Mail
Address', enter the information in the following
format "name@domain.com". Click on 'Next'
to proceed.
- In the window titled 'E-Mail Server Names',
select 'IMAP' or 'POP3' (What's
the difference?) as the service type.
Then Enter email.dynamic.net into the 'Incoming
Mail Server'
- For 'Outgoing mail server (SMTP)' we advise
using you ISP's outgoing mail server to cut
down on e-mail routing and speed up message
delivery.
- If this is not possible (e.g. you have
a laptop that uses various ISPs) you can
use smtp.dynamic.net for outgoing mail.
Contact us for the server authentication
- In the window titled 'Internet Mail Login',
enter your 'Account Name' in the following
format "name@domain.com". Enter your password
and check the option to 'Remember Password'
so that you won't be prompted for your login
information, else you can uncheck the box.
Proceed to the next step.
- Click on 'Finish'
- If your ISP requires authentication to use
it's outgoing mail server or if you are using
smtp.dynamic.net then in the 'Internet Accounts'
window select the mail service you just added
and click the 'Properties' button
- Click on the 'Servers' tab and check
the 'My server requires authentication'
box
- Click the 'Settings...' button and select
'Log on using' in the next window
- Enter the authentication login and password
provided by your ISP or by us depending
on which server you're using.
- If your ISP blocks SMTP traffic (e.g. Cox) set SMTP to go over port 587 by clicking the "Advanced" tab and entering 587 for the Outgoing server (SMTP) port number.
- Click 'OK' then 'Apply' and close the
'Internet Accounts' window
- Click on 'Send and Receive All' Icon to
get your email listings.
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How
do I access my mail when I am on the road?
If you are on the road and do not have access
to Outlook, use the following Web-based email
client - Webmail URL: https://email.dynamic.net
Use your full email
address and password to login.
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How
do I manually add user accounts?
Use your full administration
email address (e.g. admin@domain.com) and password
to login here:
https://email.dynamic.net/admin
Once logged in you
will be able to manage users, groups, and aliases.
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How
is mail routed on your servers?
- Incoming email from the internet
goes to the primary MX server, Mailfilter
- If the primary server is down, email travels
to the secondary MX server, Backupmail
- Mailfilter drops viruses and tags unwanted
spam before passing the cleaned email to email.dynamic.net
- Mail routed to Backupmail will be
sent to Mailfilter unless Mailfilter
is not responding; at which point it will
pass the email to the email.dynamic.net
server.
- You check your IMAP mailboxes on email.dynamic.net
- You can use smtp.dynamic.net as your
outgoing SMTP server to send emails, but it
is preferred that you use the SMTP server
provided by your Internet Service Provider.
- If you are on the road, you can send/receive
email through the web interface on email.dynamic.net.
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What's
the difference between POP3 and IMAP?
These two email protocols
can both be used to receive messages from a
server. The main difference is that with POP3,
mail is downloaded to your computer and erased
from the server. IMAP on the other hand is more
flexible and allows you to store messages on
the server even after you've read them. This
is ideal for people who move from computer to
computer and want to be able to read their email
without it being scattered amongst the different
computers they use.
IMAP can also access
and manage multiple mailboxes. This includes
the ability to name and access different incoming
and archive message folders, but also the ability
to list, create, delete, and rename them. These
mailboxes can be on the same server or on different
servers. An IMAP client may allow you to see
them at the same time, and move messages from
one to the other. This is especially helpful
for groups that need to see all emails coming
to them like sales@yourdomain.com.
IMAP has constructs
to permit online performance optimization, especially
over low-speed links. These include the ability
to fetch the structure of a message without
downloading it, to selectively fetch individual
message parts, and the ability to use the server
for searching in order to minimize data transfer
between client and server. Especially when connecting
to a mail server via low-bandwidth lines, it
is useful to be able to defer transferring messages
or parts of messages that are not of immediate
interest until a more propitious time.
For Enterprise customers
we offer unlimited email storage making IMAP
the clear choice. For our Value and Business
Customers it is possible to use IMAP; however
we impose limits on the amount of storage space
available. If users reach this limit they will
not receive any more emails. Since POP3 removes
the messages from the server when users view
them this is the preferred protocol for our
Value and Business Customers.
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How
can I get shared calendars and contacts for
my IMAP account in MS Outlook?
Here is a connector that you can install that
will provide these extra features.
- First make sure that Microsoft Office is
updated with the latest patches.
- Open your Start Menu and select 'Windows
Update'
- Click on the link for 'Office Update'
- On the next page click 'Check for Updates'
- Download any advised updates
- Next, download the latest Kerio Outlook Connector program
to your computer from Kerio's download page: http://www.kerio.com/kms_download.html
- Run the program to install the connector
- Must be installed on client workstations
for MS Outlook integration. Compatible with
MS Outlook 2000, XP and 2003
- Once the connector is installed open Outlook
and select "Email Accounts" from
the "Tools" menu.
- Select "Add a new e-mail account"
and click "Next"
- Select "Additional Server Types"
and click "Next"
- Select "Kerio Mailserver" and
click "Next"
- In the next window enter "email.dynamic.net"
for "Server", enter your e-mail
address as the "Account Name", and
enter your password.
- You can then click the "Check Connection"
button and your e-mail address should show
up to indicate a good connection.
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