How do I get spam/virus filtering set up for my domain?
How do you determine what's spam?
What happens to the spam?
I just received an e-mail saying some of my mail has been quarantined. What do I do?

How do I get spam/virus filtering set up for my domain?

Spam and virus filtering is already setup for all domain hosted on Dynamic's shared servers.

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How do you determine what's spam?

Our spam firewall examines all the characteristics of a message and uses a complex system of scores to determine whether a message is spam. When an email reaches the spam scoring filter, our spam firewall assigns scores to all the properties of the message.

For example, the spam firewall examines:

• A message's header and subject line for offending characters or words
• The percentage of HTML in the message
• Whether a message contains an 'unsubscribe' link

These properties (along with many others) help the spam firewall determine a message's spam score. Our spam rules and scores are kept up-to-date so we can quickly counteract the latest techniques used by spammers.

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What happens to the spam?

Messages that are obviously spam are deleted while suspected spam is marked with [SPAM] in the message header.

Our Enterprise Customers are also given the chance to set up a quarantine where suspect email is sent. The first time an email is sent to quarantine you will receive an email with a link to access the folder. From there you can delete messages, deliver them, classify them as spam, or add them to your whitelist (i.e. classify them as not being spam).

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I just received an e-mail saying some of my mail has been quarantined. What do I do?

The mailfilter box will send this type of email to a user when it quarantine's the first email. You just need to click on the link and then you will be given a choice to deliver or delete any of the quarantined email.

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