Things you need to know about ProStores
Support Desk
Occasionally, support issues arise and you
will need some technical assistance. Dynamic's
online support desk system is easy, automatic
and designed to get you the best technical advisor
for the specific technical issue you may be
experiencing. The process gets your reported
issue listed immediately and allows you to monitor
its progress. Please take this opportunity to
enroll online as a customer to view your account,
receive important news and to submit on-line
support desk requests. Click
here to register.
To submit a request, sign in with your user
name and password to log a technical problem
to the support desk. When you submit a request
you will need to assign it to a category, set
the priority of the problem, and give a brief
description. Once you submit a request a technical
advisor will investigate the reported issue
and respond within the same business day. Some
requests might be labeled as more difficult
and will require assignment and pricing for
on-going work. You can check the status of any
of your requests at any time when you log
in to the support desk.
For emergency critical failure type of problems,
please call 949.215.1200 a technician will be
paged and will contact you within fifteen minutes
of the page.
Always include a complete description of your
problem or question, and contact information
for yourself so we can respond to your problem
in the fastest manner possible!
Online Guide
A ProStores merchant always has access to a
complete library of online user guides while
in the store administration area of their site.
While logged in to Store Administration click
on "Online Guide" link in the upper
right-hand corner. There are more than 10 separate
user guides ranging from 10 to 200 pages in
Adobe Acrobat format that can be viewed, searched,
downloaded and printed anytime. These user guides
provide details on a range of topics of varying
complexity. Some guides review basic information
such as building and opening your store and
others provide extensive details on customizing
your storefront functionality while leveraging
the powerful ProStores Markup Language. For
more information check the Support
Information section to the left.
If you have an emergency with your system you
can call us toll free 800.822.2742 and follow
the voice prompts.
Contact
Us
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