This information is detailed in the Store Administration help topic "Troubleshooting Supplier Communications".

If merchants are having trouble with supplier communications, check for the following:

• Check to see that either the Supplier Notification program has been run (in Store Administration), or check with the Site Administrator to see that the program has been run.
• Did a user ship the orders in the administration area before the Supplier Notification was run? Supplier notification only runs for orders marked as "Ready for Shipping."
• Check all products to ensure that they are associated with a supplier.
• For each supplier, check the Notification options. If a supplier is set to be notified by e-mail or fax, the Group By option should be set to By Order. If they are set to be notified by Download, the Group By option should be set to "All."
• Do merchants have unique SKU's for all the products? The product SKU is used to match a supplier to an order, and if multiple products within an order share the same SKU, the confirmation will not be processed. If this is the case, the following error will appear in the errors_in.txt file (which can be viewed using the File Manager, Store Data Area/suppliers/incoming directory):

  Jun 19, 2003 conf_20030619215822.txt:

  Supplier could not be determined from the confirmation detail record

  Record Keys - D,2,8,1

  The second to the last string (in this example, "8") is the order number that will need to be marked as shipped manually.