Starting at
- Response SLAResponse SLA
- Support OptionsSupport Options
- Portal Services:Portal Services:
- AWS Management PortalAWS Management Portal
- Stop/Terminate/Reboot InstancesStop/Terminate/Reboot Instances
- Perform SnapshotsPerform Snapshots
- Daily Spend StatisticsDaily Spend Statistics
- Real-Time Monitoring GraphsReal-Time Monitoring Graphs
- Daily SnapshotsDaily Snapshots
- Restore from SnapshotRestore from Snapshot
- Monitoring & Remediation:Monitoring & Remediation:
- 24/7 Monitoring of CPU, Memory, Disk and I/O24/7 Monitoring of CPU, Memory, Disk and I/O
- 8/5 Standard Remediation8/5 Standard Remediation
- 24/7 Application or Website Monitoring24/7 Application or Website Monitoring
- Log Maintenance & RotationLog Maintenance & Rotation
- 24/7 Standard Remediation24/7 Standard Remediation
- 24/7 Emergency Access to Engineering24/7 Emergency Access to Engineering
- Log Review & Monthly RecommendationsLog Review & Monthly Recommendations
- Support Services:Support Services:
- Account ManagerAccount Manager
- Operating System Updates & MaintenanceOperating System Updates & Maintenance
- Firewall/VPN ManagementFirewall/VPN Management
- General DataBase Support & MaintenanceGeneral DataBase Support & Maintenance
- AWS Business SupportAWS Business Support
- Config, Cloud & Security ArchitectureConfig, Cloud & Security Architecture
- Log Analysis & TroubleshootingLog Analysis & Troubleshooting
- Dedicated Senior EngineerDedicated Senior Engineer
- Application Services:Application Services:
- Application Installation & ConfigurationApplication Installation & Configuration
- Application UpdatesApplication Updates
- Kerio Support & ManagementKerio Support & Management
- Web Server / WordPress SupportWeb Server / WordPress Support
- WooCommerce SupportWooCommerce Support
- UniBasic/dL4 SupportUniBasic/dL4 Support
Self-Managed
STANDARD
$75/month
per server
- Response SLANext Business Day
- Support OptionsTicket
- Portal Services:
- AWS Management Portal
- Stop/Terminate/Reboot Instances
- Perform Snapshots
- Daily Spend Statistics
- Real-Time Monitoring Graphs
- Daily Snapshots
- Restore from Snapshot
- Monitoring & Remediation:
- 24/7 Monitoring of CPU, Memory, Disk and I/O
- 8/5 Standard Remediation
- 24/7 Application or Website Monitoring
- Log Maintenance & Rotation
- 24/7 Standard Remediation
- 24/7 Emergency Access to Engineering
- Log Review & Monthly Recommendations
- Support Services:
- Account Manager
- Operating System Updates & Maintenance
- Firewall/VPN Management
- General DataBase Support & Maintenance
- AWS Business Support
- Config, Cloud & Security Architecture
- Log Analysis & Troubleshooting
- Dedicated Senior Engineer
- Application Services:
- Application Installation & Configuration
- Application Updates
- Kerio Support & Management
- Web Server / WordPress Support
- WooCommerce Support
- UniBasic/dL4 Support
Managed Infrastructure
SILVER
$125/month
per server
- Response SLA4 Business Hours
- Support OptionsTicket
- Portal Services:
- AWS Management Portal
- Stop/Terminate/Reboot Instances
- Perform Snapshots
- Daily Spend Statistics
- Real-Time Monitoring Graphs
- Daily Snapshots
- Restore from Snapshot
- Monitoring & Remediation:
- 24/7 Monitoring of CPU, Memory, Disk and I/O
- 8/5 Standard Remediation
- 24/7 Application or Website Monitoring
- Log Maintenance & Rotation
- 24/7 Standard Remediation
- 24/7 Emergency Access to Engineering
- Log Review & Monthly Recommendations
- Support Services:
- Account Manager
- Operating System Updates & Maintenance
- Firewall/VPN Management
- General DataBase Support & Maintenance
- AWS Business Support
- Config, Cloud & Security Architecture
- Log Analysis & Troubleshooting
- Dedicated Senior Engineer
- Application Services:
- Application Installation & Configuration
- Application Updates
- Kerio Support & Management
- Web Server / WordPress Support
- WooCommerce Support
- UniBasic/dL4 Support
Managed Operations
GOLD
$250/month
per server
- Response SLA2 Business Hours
- Support OptionsTicket
Phone - Portal Services:
- AWS Management Portal
- Stop/Terminate/Reboot Instances
- Perform Snapshots
- Daily Spend Statistics
- Real-Time Monitoring Graphs
- Daily Snapshots
- Restore from Snapshot
- Monitoring & Remediation:
- 24/7 Monitoring of CPU, Memory, Disk and I/O
- 8/5 Standard Remediation
- 24/7 Application or Website Monitoring
- Log Maintenance & Rotation
- 24/7 Standard Remediation
- 24/7 Emergency Access to Engineering**
- Log Review & Monthly Recommendations
- Support Services:
- Account Manager
- Operating System Updates & Maintenance
- Firewall/VPN Management
- General DataBase Support & Maintenance
- AWS Business Support
- Config, Cloud & Security Architecture
- Log Analysis & Troubleshooting
- Dedicated Senior Engineer
- Application Services:
- Application Installation & Configuration
- Application Updates
- Kerio Support & Management
- Web Server / WordPress Support
- WooCommerce Support
- UniBasic/dL4 Support
Private Managed Cloud
PLATINUM
Call
- Response SLA1 Business Hour
- Support OptionsTicket
Phone - Portal Services:
- AWS Management Portal
- Stop/Terminate/Reboot Instances
- Perform Snapshots
- Daily Spend Statistics
- Real-Time Monitoring Graphs
- Daily Snapshots
- Restore from Snapshot
- Monitoring & Remediation:
- 24/7 Monitoring of CPU, Memory, Disk and I/O
- 8/5 Standard Remediation
- 24/7 Application or Website Monitoring
- Log Maintenance & Rotation
- 24/7 Standard Remediation
- 24/7 Emergency Access to Engineering
- Log Review & Monthly Recommendations
- Support Services:
- Account Manager
- Operating System Updates & Maintenance
- Firewall/VPN Management
- General DataBase Support & Maintenance
- AWS Business Support
- Config, Cloud & Security Architecture
- Log Analysis & Troubleshooting
- Dedicated Senior Engineer
- Application Services:
- Application Installation & Configuration
- Application Updates
- Kerio Support & Management
- Web Server / WordPress Support
- WooCommerce Support
- UniBasic/dL4 Support
